What were they thinking? 🤦🏼♂️ !!! …
You have great Team Members, and still they do the damnest things!
Now you have to have a talk…and it is going to be tough! 🤕
Depending on your mood and the things you have on your plate, you might be tempted to …
🏃🏼♂️ avoid talking to them, at least for now, or
🔨 get it done fast and tell them they have to fix it or else, or
💭 take some time to think about what you are going to say, or
😎 ignore it, surely they know they did something wrong and will fix it, or
🧏♂️ delegate to a colleague, or…
You know you will eventfully have to speak to your Team Member to resolve the issue. The longer you wait, the harder it gets. Other Team Members are watching to see how you handle it. They are watching and will expect you to deal with them in the same way. So the message you send, even a non-message has consequences.
In this webinar I will describe a 3 phase process that works in any conversation. The process is especially helpful with tension is high, either on your side or theirs.
In this webinar, learn my 3 phase process to have difficult conversations:
Phase 1 – Mindset: Control your internal temperature and chatter
Phase 2 – Skillset: Engage and explore with 3 steps of inquiry
Phase 3 – Matchset: Co-create nest steps with accountability
This system will retool every interaction you have with Team Members, to build trust, mutual understanding, and enthusiasm for work. The system works equally well when you are in a tense conversation with customers, suppliers and even your superiors.
You will leave this webinar with practical and simple ideas you can apply in any situation. A great time to practice is with family and friends over the holiday season. With practice and intention, you can master the process and have ease and confidence in any conversation.